Frequently Asked Questions

Our mission is to offer a truly personal service to make your stay at any of our Stay Better rentals as relaxing, enjoyable, and easy as we possibly can. 
We have provided as much information as possible on our website to help you plan & decide which rental best fits your needs.

If you have any questions before, during, or after your stay, we're here for you and just around the corner while you are in town. 
We look forward to welcoming you soon!
Thank you!
text:  (904) 299-1766
call:  (904) 299-3520


Check-in / Check-out:

Check-in time is 4 p.m.  Check-out time is 10 a.m.  Due the directive from our County Officials, we must adhere to a minimum of 6 hours between guests' departures and arrivals.  Therefore, at this time, we are unable to accommodate early check-ins or late departures.  We appreciate your cooperation in helping us follow this COVID-19 guideline.

Easy Check Out Instructions: 

1.  Be sure to grab all your phone chargers & belongings
2.  Sign out of any of paid channels on the t.v.'s
3.  Load and start the dishwasher
4.  Please take your trash to the dumpster
5.  Lock the door, take your memories, and come back to visit again!

Linens / Towels / Supplies:

All of our rentals provide the following:

Directions & Parking:

Prior to your arrival you will receive a customized digital guestbook with details on directions and parking.  Our Amelia South, Ketch Courtyard, The Plantation, and Summer Beach rentals require parking passes to be displayed at all times (provided in your rental).  Units in Forest Ridge require a parking pass, supplied in unit, between May and Labor Day.  

Covid Updates:

Link to Florida Department of Health in Nassau County

Link to Governor DeSantis Page


We do not offer any pet friendly accommodations at this time.  Please inquire at time of booking if we've added a rental which allows pets.


All rentals are non-smoking.  No smoking of any kind is permitted inside, which includes vaping. 

Parties & Underage Drinking:

A majority of our rentals are located in a residential community with both year round residents and short-term guests.  As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10 pm and 8 am noise should be kept to a minimum.  Parties, weddings, or large family reunions are not permitted in any of our rentals due to City Ordinance and Fire Code.  Complaints of loud noises or underage drinking will result in eviction without any refunds being issued.

Travel Insurance:

Guest have the option to purchase travel insurance policy from a 3rd party provider, Rental Guardian (click on link for overview).  For full policy details click here - Full Policy.


Cancel for Any Reason TRAVEL PROTECTION:

Payment / Deposit:

If the booking is made more than 30 days in advance of your arrival date, a payment of 50% is due.  If booking is made less than 30 prior to arrival, 100% is due.  The credit card used for the first payment will be used to process all future payments and is automatically charged on the due date.  We accept Mastercard, Visa, American Express, and Diners Club.



Booked on our Website or VRBO:     

Guest receives 100% (less $100.00 cancellation fee) if cancellation occurs more than 30 days before arrival
Guest receives 50% (less $100.00 cancellation fee) if cancellation occurs more than 14 days before arrival
No refunds within 14 days of arrival.

AIRBNB:  Please refer to the cancellation policy provided by AIRBNB.    

There will be no refunds for no-shows, late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items.   Please see above for details on Travel Insurance.  During the COVID-19 pandemic, we offer the option of purchasing Cancel for Any Reason Travel Insurance (CFAR).

If travel restrictions and/or evacuations are mandated by local officials/government, SBV will issue a refund for your scheduled trip during the evacuation/travel restriction period.  If you are staying with us during a mandatory evacuation, we will refund the nights you were unable to use.  To stay informed visit

Occupancy / Age / Restrictions:

In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the web site or the confirmation letter, without prior approval.  No fraternities, school, civic, or other non-family groups are permitted unless granted prior approval.  In no event shall guests assign or sublet the Rental Property in whole or in part.  Guest agrees that they will be present during entire rental period.   

You must be at least 25 years old to rent any of our rentals. 


Our expectations are for you to enter a clean, fully-ready, and properly stocked rental.  Regardless if you stay one night or seven, our cleaners perform the same tasks for every clean..  Therefore, the cleaning fee remains the same for any number of nights booked.  Should you arrive at your rental and notice something was overlooked or not cleaned; please advise us with 2 hours of arrival.  We are unable to correct the situation if we are not made aware.

Lost & Found:

If you have left something behind, we are happy to return to you within 30 days after your departure.  After that we will dispose or donate.  Please be sure to notify us as soon as you realize the item is not with you - we'll notify our staff to look for it and if found the cost to return is $10.00 plus the cost of shipping, charged to the credit card we have on file or another card number you can provide.  

Our Accommodations - Locations:

We try to include as much information about where each rental is located so you can research surrounding areas and driving distances prior to your arrival.