Frequently Asked Questions

Our mission is to offer a truly personal service to make your stay at any of our Stay Better rentals as relaxing, enjoyable, and easy as we possibly can.  We have provided as much information as possible on our website to help you plan & decide which rental best fits your needs.  If you have any questions before, during, or after your stay,
we're here for you and just around the corner while you are in town. 
We look forward to welcoming you soon!
Thank you!
Stacie
text:  (904) 299-1766
call:  (904) 299-3520
Monday -Saturday 9a-5p
Sunday Closed
reservations@staybettervacations.com

 

CHECK-IN & CHECK-OUT:

Check-In is 4:00 PM or later. Please do not enter the home or condo before this time unless you have received our approval to do so.   Additional rental fees will be charged to your credit card if you are found to be in violation of this policy. Occasionally during peak seasons, your home or condo may not be ready until after 4:00 PM.  All of our rentals are accessed with a front door key-pad or lock-box on property.  You will receive your access code at 3:45p on the day of arrival via text and email.

Check out is 10:00 AM or earlier. No exceptions!

All homes and condos are cleaned and inspected upon your departure.

When making your reservation, please be sure to provide the correct email & mobile number to ensure you'll receive all the necessary confirmations, instructions, and our digital guestbook.  YOUR GUESTBOOK CONTAINS DETAILED PARKING & ARRIVAL INSTRUCTIONS.  You'll be glad you took a few minutes to read the guestbook prior to leaving your home so you can be prepared for your trip!  You receive the guestbook 29 days prior to arrival via email, and then again 10 day before arrival via text.

YOUR RENTAL:

All homes and condos are privately owned and equipped for basic vacation needs. Bedding, bath & beach towels are provided for the maximum number of possible guests stated.  A starter supply of paper products is included and there are several stores close by where you can stock up for your stay.  Beach chairs are not guaranteed; therefore, are not included in the listing as being available. 

Your credit card will be charged for additional cleaning if the home or condo, linens, and/or carpet is found to be excessively dirty.

Maintenance problems in the home or condo will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment, which includes TV’s, VCR’s, DVD’s, air conditioning units, hot water tanks, elevators, stoves, refrigerators, ice makers, door locks, pools, etc. Equipment and appliances whether new or not may malfunction and cannot be guaranteed. Refunds will not be provided due to malfunction of equipment.

It is agreed that Stay Better Vacations has the right to enter the property at a reasonable time for purpose of repairs or routine maintenance to include pest control and other property services.

Easy Check Out Instructions: 

1.  Be sure to grab all your phone chargers & belongings
2.  Sign out of any of paid channels on the TV
3.  Load and start the dishwasher
4.  Please take your trash to the dumpster
5.  Lock the door, take your memories, and come back to visit again!

Linens / Towels / Supplies:

All of our rentals provide the following:

Directions & Parking:

Prior to your arrival you will receive a customized digital guestbook with details on directions and parking.  Our Amelia South, Ketch Courtyard, The Plantation, and Summer Beach rentals require parking passes to be displayed at all times (provided in your rental).  Units in Forest Ridge require a parking pass, supplied in unit, between Memorial Day and Labor Day.  

Covid Updates:

Link to Florida Department of Health in Nassau County

Link to Governor DeSantis Page

Pets:

We currently have two pet-friendly units; however, there are restrictions based on weight and the number of dogs allowed.  In addition, if a pet is brought into a non-pet friendly property, Stay Better Vacation may cancel the reservation and the guest will forfeit all monies and incur and additional $200 minimum charge for cleaning.

Smoking:

All rentals are non-smoking.  No smoking of any kind is permitted inside, which includes vaping.  Ketch Courtyard is a non-smoking complex; no where on the grounds can you smoke, to include balconies.

Sand

Living near the beach means that sand will follow you home.  We do our best to remove all evidence of the beach before your arrival, but sometimes we may miss a few grains.

Parties & Underage Drinking:

A majority of our rentals are located in a residential community with both year round residents and short-term guests.  As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10 pm and 8 am noise should be kept to a minimum.  Parties, weddings, or large family reunions are not permitted in any of our rentals due to City Ordinance and Fire Code.  Complaints of loud noises or underage drinking will result in eviction without any refunds being issued.

Travel Insurance:

Guest have the option to purchase travel insurance policy from a 3rd party provider, Rental Guardian (click on link for overview).  For full policy details click here - Full Policy.

STANDARD TRAVEL PROTECTION:

Cancel for Any Reason TRAVEL PROTECTION:

Payment / Deposit:

If the booking is made more than 30 days in advance of your arrival date, a payment of 50% is due.  If booking is made less than 30 prior to arrival, 100% is due.  The credit card used for the first payment will be used to process all future payments and is automatically charged on the due date.  We accept Mastercard, Visa, American Express, and Diners Club.

CANCELLATION POLICY

 

Booked on our Website or VRBO:     

Guest receives 100% (less $100.00 cancellation fee) if cancellation occurs more than 30 days before arrival
Guest receives 50% (less $100.00 cancellation fee) if cancellation occurs more than 14 days before arrival
No refunds within 14 days of arrival.

AIRBNB:  Please refer to the cancellation policy provided by AIRBNB.    

There will be no refunds for no-shows, late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items.   Please see above for details on Travel Insurance.  During the COVID-19 pandemic, we offer the option of purchasing Cancel for Any Reason Travel Insurance (CFAR).

Hurricanes
If a mandatory evacuation is ordered by local or government authorities, SBV will work with you to rescheduled for a future stay within 365 days.  If you are staying with us during a mandatory evacuation, we will refund the nights you were unable to use.  SBV does not offer refunds, discounts, or the option of moving your dates due to inclement weather. To stay informed visit  https://www.visitflorida.com/en-us/current-travel-safety-information.html

Occupancy / Age / Restrictions:

In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the web site or the confirmation letter, without prior approval.  No fraternities, school, civic, or other non-family groups are permitted unless granted prior approval.  In no event shall guests assign or sublet the Rental Property in whole or in part.  Guest agrees that they will be present during entire rental period.   

You must be at least 25 years old to rent any of our rentals. 

Cleaning:

Our expectations are for you to enter a clean, fully-ready, and properly stocked rental.  Regardless if you stay one night or seven, our cleaners perform the same tasks for every clean.  Therefore, the cleaning/property preparedness fee remains the same for any number of nights booked.  Should you arrive at your rental and notice something was overlooked or not cleaned; please advise us within 2 hours of arrival.  We are unable to correct the situation if we are not made aware.

Lost & Found:

If you have left something behind, we are happy to return to you within 7 days after your departure.  After that we will dispose or donate.  Please be sure to notify us as soon as you realize the item is not with you - we'll notify our staff to look for it and if found the cost to return is $10.00 plus the cost of shipping, charged to the credit card we have on file or another card number you can provide.  

Our Accommodations - Locations:

We try to include as much information about where each rental is located so you can research surrounding areas and driving distances prior to your arrival.